Managed Services

Most IT operations are reactive in nature.  When something breaks, it gets fixed.  When a new technology needs to be deployed, it’s scheduled and installed. Continuous monitoring and analysis of your network often requires more staff and dollars than you want to spend.

Pentasys can help. We can provide 24/7/365 monitoring of every device and service on your network. We work with you to establish optimal performance thresholds and alert you whenever any device falls outside of those parameters. This allows you to address failures and outages before they occur and before they cost you money and lost productivity. 

Our response to these alerts can be tailored to your needs and varies from simply sending an email or phone call to your staff, to our taking full responsibility for correcting the issue for you.  You determine our level of involvement. 

Monthly reports provide you with information on the overall performance of your systems and all alerts and problem resolutions.  Combined with our help desk, remote workstation control and telephone support, we are able to give you state of the art triage for problems and rapid resolution of issues so your information systems work for you, not against you.